ENG: Once we have received your order we will send a confirmation to your email address. Therefore, it is important that you enter the correct e-mail address when placing an order. We recommend saving this email in order to simplify any contact with our customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
ENG: You can choose to pay with credit or debit cards. With payment by credit or debit cards, Quickpay manages all of our banking transactions. Sørensen does not handle any credit card numbers.
Payment by card
Pay with your Visa, MasterCard, JCB, Union Pay or Dankort securely over the Internet. Your payment is handled by Quickpay with secure 3D encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When making a payment by card the amount will be withdrawn when the order is shipped. In the event that no payment has been received after submitting your order, Sørensen may automatically cancel your order.
ENG: All prices on our homepage include Danish VAT which is 25% of the price.
ENG: Orders made in another person’s name without his permission, or otherwise as a result of Sørensen suffer economic damage will be reported to the Danish police. Sørensen holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Private Consumers have the right to return the order free of charge within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Sørensen in order to get our warehouse address to send the goods to. If an item is damaged during transport, Sørensen should be contacted within 30 days for information about compensation.
ENG: Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the Sørensen bags itself (canvas, leather handles, inside pocket). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please send us an email. In the e-mail you need to specify your name, address, order number and a detailed description with pictures documenting the manufacturing defects.
ENG: Sørensen has the right to adjust prices, include additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the bags. Be aware, that the pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee 100% correct appearance and characteristics.
Delivery and cancellations
ENG: At the moment Sørensen ships to all of the EU countries as well as to the USA. Deliveries are made in cooperation with the postal services and their partners in the respective countries. You have the right to cancel purchases and return delivered goods by contacting Sørensen’s customer service or using the contact form on Sørensen’s website within 30 days from receiving the goods, provided the goods are in the same condition as when you received them. We will pay back the full amount you paid including shipping costs. However, the cost and risk for transporting the returned goods back to Sørensen’s warehouse will be on you.
In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has gotten this confirmed with Sørensen either by email or telephone. If a product has been discontinued Sørensen has the right to cancel the purchase and refund the paid amount to the customer. Sørensen will notify the customer of a replacement or equivalent products if available.
ENG: It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, it is recommended that you contact Sørensen within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Sørensen should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Sørensen has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
ENG: Sørensen’s responsibility for errors in connection to delivery is limited to existing conditions of sale. Sørensen bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
ENG: Sørensen shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
Intellectual property rights
ENG: All intellectual property rights, such as trademarks and copyright on the website, as well as other physical publications, are owned by Sørensen or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Sørensen.
The www.soerensencph.com website may include user generated content from for example social media applications. Sørensen does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact Sørensen.
Retention of title
ENG: All products remain in Sørensen’s property until full payment is made.
ENG: All attempts at fraud will be reported to the police and Sørensen reserves the right to cancel the purchase if any suspicion is raised.
Governing law and jurisdiction